At some point in its history, every company has one—an employee with an attitude that permeates and poisons the work environment, destroying morale and lowering productivity. Last year, the NFL’s Philadelphia Eagles faced just such a problem with wide receiver Terrell Owens. They chose to impose on T.O. the maximum penalty provided under the collective bargaining agreement with the NFL Players Association—a four game suspension and deactivation for the rest of the year.
Any business, union or nonunion, can learn from the Eagles’ strategy. The decision of arbitrator Richard Bloch explains what the Eagles did and what any business must do to impose serious discipline on a malcontent and make it stick.
1. Thoroughly explain the expectations in writing.
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